We describe ourselves as the missing software between communities of people and their organisations.

Pluss staff are passionate about community.

Our story.

Pluss is founded on a desire to combat social isolation by helping communities connect. We use a collection of simple yet powerful community platforms, to help communities like yours flourish in a time of digital growth and change. Our team is made up of both community and tech experts, with over 50 years of combined experience in making communities better. We help you bridge the digital divide and foster digital fluency throughout your community. We work alongside you as a growth partner, not just another provider. We value simplicity, thrive on authenticity, listen to our partners, protect privacy, and strive to make a difference for the people who matter most; your members.

Our difference.

The looks and features of your Pluss Communities app are entirely configurable by you, as many times as you would like. Multi device, multi user type. What a bright future, powered by simple software.

Our promise.

Pluss Communities is here to guarantee you’ll be setup fast - and that your residents will love it. Tools to improve your customer experience, grow your member base, and to give you your time back.

Pluss Communities Seniors Living Management Software

Meet the leadership team.

The Pluss team are passionate about creating an award winning platform. Every member has been hand picked from across Australia, each bringing with them outstanding skills and experience. Together, we have a shared love for communities and delivering the best customer onboarding and support. Get in touch with a friendly member of the Pluss team today - we’re always up for a chat.

Mike Jeffrey CEO Pluss Communities

  • I've been working for, in and with community organisations now for 30 years. It's the simplicity of community leaders and members wanting to make a difference in the lives of people in need, regardless of their socio-economic status, age and circumstances in life that brings me back every time. Communities are where change happens, where lives matter and people come together to be more than they are individually.

    In my role at Pluss Communities I get to be deeply embedded in helping communities do community better. This time it's through the software they use to connect, engage and manage their members but the outcomes are the same, lives are changed and communities thrive.

    At a local community level I value the opportunity to volunteer where I can. I have been Chairing a special assistance school board for the last 5 years. The difference the college makes in the lives of young people and their families is quite extraordinary.

    When I get the chance, I love nothing more than getting outdoors camping. A chance to sit around a campfire and enjoy a good red wine and great company is life at its best.

Shaun Alexander CRO Pluss Communities

  • I have spent the last 20 years dividing my time between my day job working for digital technology businesses and my weekend passion of community radio broadcasting.

    As Chief Revenue Officer, it is my role to lead Pluss’ sales and marketing efforts, ensuring that every senior’s living organisation understands how our app can enhance their communities.

    I started my career in media, working for pure-play digital media publishers such as CBS Interactive before launching music streaming platforms Pandora and SoundCloud into Australia.

    Since then I have been helping to commercialise and scale Australian apps and technology startups across a number of industries. I am passionate about good, clean product design and simple user experience, as this is the key to high customer engagement.

    I became an advisor to Pluss in 2019, before jumping in full time in 2023 to help this incredible company realise its potential.

    Music is a huge part of my world, being a vinyl collector and community broadcaster on Northside Radio in Sydney for over two decades. And when I’m not working or spinning records, you will find me hanging out with my family, surfing, skiing or catching fish.

Thor Kappel Davis CTO Pluss Communities

  • I spent the first 19 years of my life in Denmark, where just about everyone is a member of a club or a social organisation - if not multiple. It’s the Danish way of connecting with people. When I got the chance to help foster community connections and combat social isolation via technology, it was a natural fit.

    I am the Chief Technology Officer with responsibilities ranging from product fit and development to technological optimisation and security. I help build and manage the app our customers use, while ensuring their privacy and data is well protected. I love turning customer requests and feedback into new product improvements that help nurture the experience.

    As a teenager, I played plenty of video games including managing teams of 40 online players to achieve certain tasks. I then got into video game editing and creation, which led me to studying computer science at The University of Queensland. Since then, I have spent 10 years building software systems focusing on development, before stepping into a role that includes overseeing product management.

    Outside of Pluss, I still enjoy video games, when I’m not busy watching sports or spending time at the park with my daughter. I also enjoy brewing my own beer and once took out the top spot at the Toowoomba Homebrew Competition with an American-style red ale.

Melanie Hall Community Manager Pluss Communities

  • There’s something that I love about communities. It’s a place where we feel we truly belong, and are part of something bigger than ourselves. People are the heart of communities and the Pluss communications app is at the heart of connecting communities together.

    As Community Manager, my role is to lead the onboarding process and support customers as best as I know how. I love a good resource and explainer video, so you will see (and hear) my handy work in the Pluss User Guide and Community Newsletters. We have developed a full suite of onboarding resources to give you the knowledge and tools to manage the Pluss platform, generate engaging content, increase your member engagement, and successfully onboard your community.

    Before joining Pluss, I spent 15 years working in the education industry as a senior marketing and communications professional. This journey is where I learned a love for communities and my purpose in guiding them to a deeper place of connection. When members of any community feel engaged and connected to, customer satisfaction flourishes. This is a very powerful way to generate your community’s positive word of mouth advocates. This is the power of the Pluss platform and I will train your team on how to achieve this.

    When I’m not doing what I love in supporting customers, you will find me at one of Adelaide’s local beaches, coaching my kids’ soccer teams, finding my inner zen at a hot yoga studio or perhaps sipping some of McLaren Vale’s finest reds.

Trusted by the industry.

  • “Our residents are providing lots of positive feedback on how easy the app is to use. I love seeing all the interaction and comments.”

    Gabbie Budai
    GM, Client Experience, Montefiore

  • “Where on earth have you been all my life? You make managing the angel investor network so much easier. From managing events and reminders, to communicating and completing deals. I no longer need to print out lots of paper. I love it.”

    Simon Horne
    CEO, Angel Loop Foundation

  • “Very excited. Thank you for all your work on this. Could never have done it without you and your team.”

    Debra Cotrell
    CEO, Carers Queensland

  • “We love our app at AURA Retirement Resort. The best internal communication tool for residents and staff I have seen."

    Charlie Way
    Director, Livewell Communities

  • "Our Botanica app is a very powerful communication tool, whether residents are about to move in, or they've already moved in."

    Gavin Third
    Sales Manager, Botanica Lifestyle Resort

  • "We wanted to create a beautiful community at Kokoda and this is exactly what the app did for us. It is also extremely easy to use."

    Allison Prusina
    Kokoda Resident Support Manager, Vasey Communities

Seniors Living Software ISO 27001:2022

Pluss Communities is ISO Certified.