Stop Maintenance Complaints in Their Tracks

Your residents deserve prompt, transparent repairs and your team deserves a system that makes it easy. Discover how your peers are cutting admin time and delighting residents with a unified, digital maintenance process.

Zero lost requests: eliminate paper and email chaos
Fewer complaints: residents see progress in real time
Hours saved weekly: staff handle tasks from one dashboard

Download the free guide

Why It Matters

When residents lodge maintenance requests, they want to know someone’s listening. But outdated processes mean delays, follow‑ups and frustration.

In fact, the latest Catalyst Research shows that maintenance communication satisfaction ranks lowest among service areas in senior living.

It’s the silence, more than the leaky tap, that erodes trust.

Your operation can be different. By digitising and simplifying your maintenance workflow, you can turn every service call into a confidence builder.

What you’ll learn

The hidden costs of maintenance chaos and how to quantify them
Why asset management systems aren’t enough to keep residents informed
Real stories from TriCare, Ozcare and Kokoda Residences
Step‑by‑step rollout plans for operators of every size
A checklist to measure your own maintenance process against industry leaders

Meet your instructor

Instructor Name

Hear from Your Peers

“Since introducing the app, we haven’t received a single handwritten maintenance request. We never lose track of an outstanding job now.” — Andrew, TriCare
“If you want maintenance, you press the plus button. Even residents who don’t like technology have embraced it.” — Manager, Ozcare
“We get notified as soon as the request is submitted. It increases the productivity of our facility team.” — Kam, Kokoda Residences

These operators eliminated paper forms, cut admin time and built trust with residents. Find out how inside the guide.

Testimonials

"Since introducing the app, we haven’t received a single handwritten maintenance request. We never lose track of an outstanding job now." Andrew, TriCare Operations Manager
“If you want maintenance, you press the plus button. It's that simple.” Jenny Marrello, Retirement Village Manager, Ozcare
“We get notified as soon as the request is submitted. It increases the productivity of our facility team.” Kam, Maintnance Manager, Kokoda Residences
"Very helpful for onsite management. Being able to just instantly communicate with people with news and updates is incredibly useful." Amanda Harris Digital Product Specialist - Bolton Clarke