It makes reassurance a built-in feature.
RESIDENTIAL AGED CARE
Pluss connects residents, families and staff in one app, gives families the visibility that reassures them, and with HELF, turns additional services into a compliant, managed revenue line under the Aged Care Act 2024.
Sound familiar?
Three things aged care leaders tell us in almost every first conversation.
“Families ring the front desk because they don’t know what’s happening with mum.”
It makes families feel connected, too.
Families see community life, events and updates in the app, with visibility that reassures without adding work for your team.
Every additional service means another agreement, another folder, another audit risk.”
It makes compliance the easy part.
HELF generates the agreements, enforces cooling off, reviews and CPI rules, and keeps audit ready consent records automatically.
“There’s revenue in additional services, but administering it by hand isn’t worth the risk.”
It makes the extras easy to say yes to.
HELF runs the whole lifecycle in app, so a compliant additional services program becomes something you can actually operate at scale.
BUILT FOR RESIDENTIAL AGED CARE
Revenue, compliance and connection in one platform.
Aged care carries obligations no other sector does. Pluss is built to carry them with you, and to open a revenue line while it does.
REVENUE & COMPLIANCE - HELF
It makes additional services add up.
The Aged Care Act 2024 made additional services a compliance obligation. HELF makes them a managed revenue line, administered inside the app residents and families already use. Agreements, service delivery and records sit in one place, so a paid services program is something you can actually run and prove. We model the opportunity against your own services and resident numbers.
Residents and families browse and buy services in app
Agreements, cooling off, reviews and CPI rules enforced automatically
Audit ready consent records, exportable any time
SERVICE FULFILMENT
It makes "delivered" something you can prove.
A paid service is only defensible if you can show it was delivered. HELF runs the fulfilment side end to end: agreements, scheduling, and a record of every visit completed, by whom, when, with notes and photos. The evidence that protects your revenue and stands up at audit.
Schedule and assign contracted services to staff
Staff mark each service delivered, with time, notes and photos
A complete delivery record builds against every agreement
FAMILY REASSURANCE
It makes reassurance a built-in feature.
Families are your most anxious stakeholders. For the families who engage, Pluss turns worry into confidence with a window into daily life and updates, and every family that self serves is one less call your team fields.
Visibility of activities and community life for families
In app updates that reduce front desk phone traffic
Confidence that loved ones are engaged and supported
OPERATIONS & STAFF TIME
It makes Mondays feel a lot less like Mondays.
The communication and admin load weighs heaviest where staff are stretched thinnest. Pluss replaces the print run, the ring around and the paper trail with one platform your team runs the day from.
News and updates posted once, reaching everyone
Maintenance and requests logged and tracked to resolution
Less time on admin, more time on care
AI CONTENT GENERATION
It makes a blank page the easy part.
Pluss AI drafts your news, events and updates with sourced imagery, giving you consistent, on brand communications without adding to your team's load.
Draft news posts, event descriptions and updates in seconds
Image sourcing built in, so posts look the part
A governance layer keeps every draft on brand and on tone, with approval before anything goes live
Available now in Pluss.
EVERYTHING INCLUDED
One platform. Every feature included.
49 features in one app, from HELF additional services to AI content drafting. Priced per community per month, with no per login pricing and no feature tiers. HELF is part of the platform, not a separate product.
Community news
Reach residents, families and staff instantly.
Agreements & consent
Digital, enforced, audit ready.
Feedback & Complaints
Hear from families before small issues grow.
Community TVs
Post important news, menus, photos and upcoming events in common area TVs
Maintenance requests
Logged, tracked and resolved without paper or phone tag.
Family updates
Visibility that reassures and cuts front desk calls.
AI content drafting NEW
Draft news and events in seconds, on brand, with approval built in.
HELF additional services NEW
Compliant additional services revenue, in app.
Reporting & Analytics
Operational and engagement signals in one view.
Communications
Instant messaging
Urgent alerts
Video posts
AND THE REST OF THE PLATFORM, ALL INCLUDED
Operations
Forms builder
Visitor sign-in
Community & Lifestyle
Insights & Admin
Brand & Set up
Content flagging
Audience Selector
Key contacts
Dietary requirements
Linked users
Staff workflows
Maps
My calendar
Photo & video sharing
User tags
Activity calendar
Multi-site publishing
Aged care benchmarking
Enterprise
Feature builder
Content libraries
Engagement analytics
Resident profiles
Care plan communications
Document library
Reporting
Role based permissions
Care
Resident activity feed
Care circles
Bookings & Payments
Stripe and card payments
My bookings
Third party services
Custom branding
Site builder
Feature picker
Event payments
Service bookings
Appointment booking
Per site theming
Site templates
App store branding
HOW IT WORKS
Live in weeks, not years.
We brand it to you
Your community look and content, applied from a template, HELF activated if you want it.
We get you ready
Training, configuration, roles and what good looks like is all part of the onboarding
Families join the community
Staff and families onboarded to the community
Revenue and connection flow
Services run compliantly, families stay reassured, and you see exactly what's working.
WHY PLUSS
It makes the choice clear.
Aged care is the hardest sector to serve well. Here is what sets Pluss apart.
HELF exists nowhere else
No other platform turns Aged Care Act additional services into a compliant, in app revenue line. A capability, not a feature comparison, exclusive to Pluss.
Compliant by design
The Act's requirements are enforced by the system, not left to staff memory. Compliance becomes the path of least resistance and the audit trail builds itself.
Built for ANZ aged care
Purpose built for the local sector and its regulation, not overseas software adapted to fit. Built into the compliance landscape, not bolted onto it, and designed for older users and their families.
We build what you need
Bolton Clarke's Buddy app and Anglicare's commissioned features are permanent parts of their platforms. No other vendor co-designs like this.
“The Jindalee app delivers an outstanding user experience to the entire Jindalee community. It’s exciting to see their engagement through the comments and reactions.”
Tim Cummins, Operations Manager, Johnson Village Services
Want to see the revenue model?
We will model HELF against your own service list and resident numbers.
COMMON QUESTIONS
What Aged Care providers ask us.
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Written agreements, cooling off, annual reviews, CPI pricing and consent records are built into the workflow and enforced by the system, so your staff do not have to remember them.
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No. HELF is part of the Pluss platform, priced per community along with everything else.
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Most conversations start there. We model what a program could look like for your facilities before you commit to anything.
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Families who use the app can see community life and updates for themselves, which reduces the calls your team fields and gives families confidence. Engagement varies by community, so we focus on the operational benefit rather than a headline number.
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Weeks. We brand and configure, onboard with training included, and activate HELF if you want it.
See what Pluss can add to your seniors’ community. It makes a village.
A 30 minute demo, shaped around your aged care community.