Features
Pluss features
Residents and families use the Pluss app on their phones. Staff run it from Community Manager on a computer or their phone. Every feature on this page is in the per property fee.
148 communities in Australia and New Zealand use Pluss.
By job
Features by the job they do
Each page shows what residents and staff do, the 2 minute tour where there is one, and the questions operators ask.
Communication
Staff post news, urgent alerts and documents once. They reach every phone and the community TVs, and Pluss shows who has read each post.
- News
- Urgent alerts
- Information and documents
- Photo gallery
- Community TVs
- Chat and groups
- Family access
- Care circles
- Resident activity feed
Events and activities
Residents book and pay for events in the app. Staff see the count and the dietary needs, and send one alert to everyone booked when something changes.
- Events
- Paid tickets
- RSVP cut-offs
- Dietary requirements
- Attendee exports
- Monthly calendar
Food ordering
Residents order their meals for the week in the app and book family in. The kitchen sees live counts for each meal.
- Weekly menu
- Guest meals
- Allergens
- Kitchen counts
- Menu on the TVs
Maintenance and requests
Residents log requests with a photo. Staff assign each job, message the resident and close it. Complaints run as a workflow with timers.
- Maintenance requests
- Defects
- Feedback and complaints
- Forms
- Enquiries
- My Day
Move-ins, resales and workflows
Each move-in, resale or complaint runs in one record, with an owner, tasks and due dates for every step. Residents and families follow it in the app.
- Move-ins
- Resales
- Custom workflows
- Memos
- Document library
- DocuSign envelopes
- Waitlist
Bookings and payments
Residents book rooms, courts and services, and pay by card. Visitors and contractors sign in at a kiosk.
- Facility bookings
- Service bookings
- Card payments
- Offers and sponsors
- Buy, swap, sell
- Visitor kiosk
- Keys and cards
Reporting and surveys
See who uses the app and what they open, and export it to CSV. Ask residents what they think with surveys and live polls.
- Engagement analytics
- CSV exports
- Surveys
- Live polls
- Reporting across communities
Pluss AI drafting
Pluss AI drafts news posts and event descriptions from a few keywords or a photo. Nothing goes live until a staff member approves it.
- AI drafting
- Content rules
- Content library
Residents choose and sign for higher everyday living fee extras in the app. Staff mark each service delivered.
Pluss HQFor operators with several communities: publish to every community and compare engagement across them.
IntegrationsPluss connects to 17 systems, including Salesforce, TechnologyOne, Microsoft Dynamics 365 and Microsoft Entra ID.
2 minute tours
The 2 minute tours
Each tour opens on the problem, then shows the screens and a recap. The tours use a demo village with dummy data.
Your brand
Your brand and your choice of features
The app carries your organisation's brand, or each community can have its own look. That covers the logo, the colours and the app's name.
You choose which features each community uses. Different user types can see different views.
Customers can also commission features for their own Pluss platform. Bolton Clarke and Anglicare have both done this.
Communities use Pluss in Australia and New Zealand.
People use the Pluss app.
Median share of residents active each month, across 21 communities.
ISO27001:2022 certified, with data hosted in Australia.
Customers
What customers say about Pluss
“From a manager’s point of view, the app has been priceless. It’s like having an admin on my team.”
Residents average 79 years of age. Within 90 days of launch, 95% of residents used the app each week.
Six resident champions, all in their 80s, helped their neighbours learn the app.
Weekly engagement at Kokoda Residences.
Weekly engagement at Botanica Lifestyle Resort.
Weekly homeowner engagement at GemLife.
Handwritten maintenance requests at TriCare since launch.
By type of community
Pluss for each type of community
Pricing
How Pluss is priced
Pluss is priced per property: each apartment, villa or unit in a village, each home in a land lease community and each room in an aged care home. There is no charge for staff or family users.
Every feature is included. There are no feature tiers and no fee per login. Pluss HQ is an add-on for operators with several communities.
Questions
Questions about Pluss features
What does Pluss include?
Every feature on this page, in the per property fee. There are no feature tiers and no fee per login. Pluss HQ is an add-on for operators with several communities.
Can we turn features on and off for each community?
Yes. You choose which features each community uses, and different user types can see different views.
Will older residents use the app?
Across 21 communities, a median of 79.6% of residents are active every month. At Ozcare, where residents average 79, 95% used the app each week within 90 days.
Does Pluss work with our other systems?
Pluss connects to 17 systems, including Salesforce, TechnologyOne, Microsoft Dynamics 365 and Microsoft Entra ID. Other systems can connect through the documented Pluss API.
What if we need a feature Pluss doesn't have?
Customers can commission features for their own Pluss platform. Bolton Clarke and Anglicare have both done this.
Where do our staff learn how each feature works?
The Pluss user guide covers each feature step by step, from news and events to maintenance, forms and analytics.
Book a 30 minute demo
See the app your residents would use, set up for your type of community.