Resident engagement and community operations across your portfolio
It Makes a Village.
Connect residents and support local teams with one platform for communication, events, bookings, maintenance requests and feedback. Pluss HQ gives your central team tools to coordinate publishing and understand engagement across communities, while local teams manage everyday community life.
Pluss combines a branded resident app with implementation, onboarding and ongoing support, shaped around your organisation.
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148
Communities
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30,000+
App users
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2023 winner
FUTURE OF AGEING AWARDS
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ISO27001:2022
CERTIFIED
79.6%
MEDIAN MONTHLY ACTIVE RESIDENTS ACROSS 21 COMMUNITIES
“What’s stood out is the collaborative approach. Pluss have been incredibly responsive and open to feedback, based on how residents are actually using it day to day.”
Manuel Lang, Chief Corporate Officer, GemLife
WHAT PLUSS HQ COVERS
What Pluss does for operators with several communities
Pluss HQ sits above each community's Community Manager. Your head office team publishes, reports and sets standards from one place.
Implementation and resident onboarding
Our team runs the rollout at each site.
Our team comes to each site. We train your staff by role, register residents in person and stay through launch. Across 21 communities, a median of 79.6% of residents are active in the app every month. Metlifecare and GemLife used our team to roll Pluss out across their portfolios. See how a rollout runs.
Central publishing with local community control
Publish once from head office. Each site still runs its own community.
Publish a CEO message or a policy update from Pluss HQ and it appears in every community you choose. Local managers can see it but can't change it. Each village manager still runs their own events, maintenance requests and resident news. Set up a new community in days from a template your team has approved. Set features once in Pluss HQ and push them to every site. Each community can have its own branded app.
Cross-site publishing · Site Builder templates · Local site control
Portfolio reporting and engagement insights
Compare engagement across your communities in one view.
Pluss HQ shows engagement for any group of your communities side by side. Filter by period and user type.
You can see which sites have low adoption and how many maintenance requests each village handles. Export the figures for board reports without logging in to each site. Work out the saving for your portfolio with our savings calculator.
Cross-site analytics · Exports for board reports
Sales and occupancy
Prospects see the community before they commit.
Your sales team can give prospects and their families access to the app before they move in. They see events on the calendar, photos in the gallery and news from the community.
Prospect access in the app
Brand control across sites
Set standards once and push them to every site.
Head office sets the brand, messages and standards in Pluss HQ and pushes them to every community. Each site still posts its own local news and events.
Central brand control · Local posting
Security and integration requirements
ISO27001:2022 certified, with data hosted in Australia.
Pluss is built and hosted in Australia, and your data stays onshore. Role-based access keeps head office, site managers and residents separate. Information in one community stays in that community.
Pluss connects to 17 systems, including Salesforce, TechnologyOne, Microsoft Dynamics 365 and Microsoft Entra ID. The app carries your logo, colours and app name from launch day.
ISO27001:2022 certified · Hosted in Australia · Your brand on the app
HOW A ROLLOUT RUNS
Five stages at every site
We run each site through the same five stages, whether you have 3 communities or 30. Residents register in person, on site.
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Governance and design
We agree with head office who posts what and who approves what. That sets the go-live checklist each site must pass.
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Readiness
Each site works through our decision framework: ten categories and more than thirty operating decisions, including roles, access levels and staff devices.
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Build and brand
We set up each community in your brand, with workflows that match how each site works. Staff arrive at training with a working app.
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On-site onboarding
We run small group sessions at each site and register residents in person. The first 30 minutes goes on logins and devices.
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Support and review
We track adoption at each site from the first week. At 90 days we review each site against the targets we agreed with you.
Each site has its own staff, residents and local habits. We check each site's readiness before training and adjust the plan where a site is different. Resident sessions run at different times of day, with catch-up sessions for anyone who missed one.
BUILT FOR PORTFOLIO OPERATORS
Pluss HQ features
Pluss HQ is the head office layer for operators with several communities.
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CROSS-SITE CONTENT
Publish news, updates or alerts from Pluss HQ to every community you select. Local managers can see them but can't change them. Retract a post from one place.
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CONTENT LIBRARY
Keep approved templates for welcome messages, seasonal notices and events. Site managers copy a template and adjust it for their community.
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SITE BUILDER
Set up a new community from a template you have already approved. It inherits features, user types, workflows and branding, and you can change any of them.
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LINKED CONFIGURATIONS
Link a setting in Pluss HQ and any change flows to every linked site. Unlink a site when it needs its own setting.
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CROSS-SITE ANALYTICS
Compare engagement, adoption, news posts and maintenance volumes for any group of communities in one view.
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PLUSS HQ
Pluss HQ sits above each site's Community Manager. Your head office team publishes, reports and manages users from here, without changing site settings.
Pluss AI at head office
The Community Manager Assistant at head office
Head office compares every village with one question, and sends each village its own post. The assistant is in beta from November 2026.
At head office, 2:44. The video uses a demo village with dummy data. Everyone in it is fictional and AI generated.
What operators say
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"Working with Pluss gives us the flexibility to keep improving the platform as we learn what delivers the most value for homeowners."
Manuel Lang, CCO, GemLife
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"Very helpful for onsite management. A lot of our villages are quite spread out. Being able to just instantly communicate with people with news and updates was incredibly useful."
Amanda Harris, Digital Product Specialist, Bolton Clarke
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"Since introducing the app, we haven't received a single handwritten maintenance request. We don't ever lose track of an outstanding job now."
Andrew George, Operations Manager, TriCare
Book an executive briefing
We run a 45 minute briefing for your executive team. We talk through your portfolio, your rollout plans and whether Pluss fits. There is no product demo.