Enquiries and waitlist
Enquiries and waitlist in Pluss
An enquiry arrives by phone, through a form or at the front desk. Pluss holds it in one record until the person moves in. The waitlist place sits on the same record.
In the per property fee, with no charge for staff or family users.
The record
From the first call to move-in day
One record holds every step. Your team sees who owns each one and when it is due.
The first call
Logged with who rang, what they asked about and the next step.
Tours
A booked tour shows against the enquiry, with the follow up due date.
The waitlist
A waitlist place sits on the enquiry record, not in a separate spreadsheet.
Move in
The same record runs the move-in, with tasks and due dates for each step.
Move-ins
The move-in runs on the enquiry record
Nothing is retyped when an enquiry becomes a move-in. Your team keeps working in the same record.
- The new resident follows the same steps in your community's app.
- Residents read their documents in the app.
- With DocuSign connected, documents go out for signature from Pluss.
The move-ins tour, 1:57.
Prospects
What a prospect does in your app
Villages and land lease communities can give prospects the app before they buy. Operators with resorts still in development use it to keep in touch with buyers before their homes are built.
Listings with photos and floor plans. Event invitations, build updates as news, and offers or early access set for prospects.
Which listings a prospect viewed, which events they said yes to and which documents they opened. When a prospect taps Book a tour, the request can go straight to your sales CRM.
Aged care
The same record in an aged care home
An aged care enquiry runs the same way. The first call, the tour, the waitlist place and the move-in all sit in one record.
- Families are often the ones enquiring, and they stay on the record.
- The home keeps a record of what was asked and what was answered.
Across several communities
What head office sees
Pluss HQ is the add-on for operators with several communities. Its analytics compare communities side by side, with prospects as their own user type.
Pricing
How Pluss is priced
Pluss is priced per property: each apartment, villa or unit in a village, each home in a land lease community and each room in an aged care home. There is no charge for staff or family users.
Every feature is included. There are no feature tiers and no fee per login. Pluss HQ is an add-on for operators with several communities.
Questions
Questions about enquiries and the waitlist
Where do enquiries come from?
A phone call, a Pluss form, the front desk, or Book a tour in the app. Staff can also add one by hand.
Can an enquiry go to our sales CRM?
Yes. When a prospect taps Book a tour, the request can go straight to your sales CRM. The integrations page lists the systems Pluss connects to today.
How does the waitlist work?
A waitlist place sits on the enquiry record rather than in a separate spreadsheet, so it stays with everything else your team knows about that person.
What happens when someone moves in?
The same record runs the move-in, with an owner, tasks and due dates for each step. The new resident follows those steps in your community's app.
Does this work for aged care?
Yes. An aged care enquiry runs in the same record, from the first call to move-in day.
Is it an extra cost?
No. Enquiries, the waitlist and move-in records are all in the per property fee.
By type of community
Pluss for each type of community
Book a 30 minute demo
See an enquiry go from the first call to a move-in record.