Residential aged care
Family app for residential aged care homes
Families download the same Pluss app as the resident. They see the home's news, events and photos on their phone. Staff share an update with the resident and their family in one care circle post.
Pluss is used in 148 aged care homes, retirement villages and land lease communities in Australia and New Zealand.
Families
What families see in Pluss
- The home's news, events and photos, on the family member's own phone.
- This week's activities, without ringing the front desk.
- Photos and PDFs that staff share into the resident's care circle, as soon as they are posted.
- Comments on news posts, from residents and families.
- A family member joins as a linked user, or as a member of the resident's care circle.
- Each circle member shows as Resident, Family or Staff.
- The app carries the home's name and branding. Families don't need a separate app.
Staff
What staff do in Community Manager
Staff post from Community Manager on a computer, or from their phone.
A news post goes to the app and the home's TVs. An urgent alert shows on the lock screen.
Staff share a photo or a PDF into the care circle. The resident and their family see it straight away.
When an event changes, staff send one alert to everyone booked.
Pluss AI drafts news and events. Nothing goes live until a staff member approves it.
Customers
Aged care customers on Pluss
“The Jindalee app delivers an outstanding user experience to the entire Jindalee community. It’s exciting to see their engagement through the comments and reactions.”
HELF
Higher everyday living fees in Pluss
Residents choose and sign for paid extras in the app. Staff mark each service delivered, and finance sees what was delivered.
Questions
Questions about the family app
How do families join?
A family member downloads the same Pluss app as the resident. They join as a linked user, or as a member of the resident's care circle.
How many families use the app?
How many families join varies from home to home, so we don't quote one figure.
Does Pluss replace our clinical system?
No. Pluss is not a clinical system. Staff use care circles to share updates, photos and documents with the resident and their family.
Does Pluss make our home compliant with the Aged Care Act?
No. Your team stays responsible for meeting the Act. Pluss keeps the record of what each resident agreed to, what was delivered and what was charged.
How long does it take to get going?
Setting up takes days, and each home is live within weeks. We brand and set up your app, and train your staff.
Is our data secure?
Pluss is ISO27001:2022 certified and hosted in Australia.
Book a 30 minute demo
See the app your residents and their families would use.