Jindalee posts news and events every day in the Jindalee app. Residents and families comment and react, and staff print less.
Before the app
Operations Manager Tim Cummins wanted one place for residents, families and staff to hear from the home. Jindalee's Health and Leisure Team runs a long list of activities, and each one needed bookings.
Tim also wanted families to see daily life at Jindalee, and 200 staff to get the same updates.
“Our Health and Leisure Team provides a diverse range of activities to meet the wellbeing needs of residents. It’s important that the platform can manage all of these events, handle the booking process, and most importantly, encourage residents to get involved.”
The rollout
Pluss trained the Jindalee team within weeks, and staff started adding content to the app. Jindalee then ran information and training sessions for residents and families.
What residents and families do in the app
- Book and pay for events.
- Read the daily news posts and the events feed, then comment and react.
- Lodge maintenance requests.
- Chat with other residents.
- Answer surveys.
- Read and respond to alerts.
- Book facilities in the home.
What changed for staff
Staff share updates with each other in the app, so less goes out on paper. Jindalee's printing costs went down.
“Residents and families love seeing our daily news posts and events feed and it’s exciting to see their engagement through comments and reactions. It has allowed us to streamline internal processes amongst staff and reduce printing costs.”
Related pages
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