Retirement living
Retirement village software
Pluss is retirement village software for retirement living operators in Australia and New Zealand. Residents, families and staff use one app for village news, events, meals, bookings and maintenance. Staff post once from Community Manager, and it reaches every resident's phone and the village TVs.
Priced per apartment, villa or unit, with every feature included.
Communities use Pluss.
People use the Pluss app.
Winner, Future of Ageing Awards, Consumer Experience.
ISO27001:2022 certified, with data hosted in Australia.
These figures cover retirement villages, aged care homes and land lease communities.
Day to day
How residents and staff use Pluss
Residents and families use the Pluss app on their phones. Staff post from Community Manager on a computer, or from their phone.
News and alerts
Village news and urgent alerts
Staff write a post once. It goes to the app and the village TVs, and Pluss shows who has read it.
- Posts carry photos, video and files, and can be scheduled.
- Tags control which residents see each post.
- An urgent alert shows on the lock screen with the post's heading, then opens in the app.
- Residents can comment on news posts.
Events and bookings
Events residents book themselves
Residents see the village calendar, book events and activities, and pay by card in the app.
- After booking their own spot, a resident can invite friends.
- Reminders go out at a set time, such as an hour before the event.
- When an event changes, staff send one alert to everyone booked.
- The event export lists each attendee's dietary requirements, ready to send to the caterers.
Maintenance
Maintenance requests from the app
Residents log a request in the app. Staff assign it and track each job until it's resolved.
- A resident can reply to a message about their request, straight from the notification.
- The My Day page shows each staff member the day's activities, tasks and maintenance requests.
Content library
Templates for events and news
Staff can start each event or news post from a template in the content library. Each one comes with a title, a description and a photo.
Your corporate team can add its own news templates, so every village can use the same post.
- Filter templates by type, such as social, seasonal or active.
- Preview a template, then use it to start a new event.
- Templates include a Friday happy hour, a Melbourne Cup lunch and a bushwalking day.
Pluss AI
Pluss AI drafts news and events
Pluss AI drafts news posts, event descriptions and updates, and finds an image for each one. A staff member can start a news post from a photo of an event.
Content rules keep each draft on brand and on tone. Nothing goes live until a staff member approves it.
Available now in Pluss.
Food ordering
Food ordering in Pluss
Residents choose their meals for the week in the app and book family in for a meal. The kitchen sees the counts and confirms each guest booking.
From the menu to the kitchen
Without Pluss, reception prints a menu and an order form for every apartment each week. Someone then types the forms into a spreadsheet for the kitchen.
With Pluss, residents in serviced apartments and assisted living order on their phone, and the kitchen gets the counts.
- Residents pick breakfast, lunch and dinner from the daily menu, for the whole week.
- They can change a meal until the cut-off, and tell the kitchen about allergies or changes.
- Booking family in for a meal sends a request with a time. Staff confirm it in one click, and the resident gets a notification.
- The kitchen sees live counts for each meal, day by day.
- Each dish carries its price, dietary details and allergens. Staff can publish a menu update for the week.
The 2 minute tour, 1:57. It uses a demo village with dummy data.
Move-ins and resales
Move-ins and resales in Pluss
In Australia, resales took 225 days on average in 2025, from vacant possession to settlement. In WA, in SA and for new Victorian contracts, the exit payout deadline is now about 12 months.
Average resale in 2025 across villages, from vacant possession to settlement.
Exit payout deadline in Western Australia, from 1 September 2026.
Exit payout deadline in Victoria, for contracts signed from 1 May 2026.
Exit payout deadline in South Australia, plus 30 business days.
Sources: 2025 PwC and Retirement Living Council census, Consumer Protection WA, Consumer Affairs Victoria operator Q&A, Cowell Clarke on the SA Act.
Pluss runs each resale in one record, from notice to payout. Recording a resident's notice starts the notice period clock.
Each of the eight steps has an owner, tasks and due dates. The family follows the same steps in your village's app.
Pluss runs each move-in in one record, from first enquiry to move-in day. Your team sees who owns each step and when it is due.
The new resident follows the same steps in your village's app.
Pluss doesn't make a village compliant. It keeps the record your team needs to show what was done, and when.
Features
Features in Pluss for retirement villages
Every feature on this page is in the per property fee.
Posts carry photos, video and files, and can be scheduled. Pluss shows who has read each post.
Residents book events and activities in the app, and pay by card.
Build surveys with multiple choice, scale and free text questions. Run a live poll at a meeting.
Residents log requests in the app. Staff track each job until it's resolved.
Collect card payments for events, services and extras in the app.
Residents run their own interest groups and clubs in the app.
Family members join as linked users and see the photo gallery and messages.
Compare engagement with news, events and alerts. Export any data point to CSV.
Also in the platform
- Food ordering
- Pluss AI drafting
- Urgent alerts
- Instant messaging
- Community TVs
- Move-in and resale records
- Document envelopes
- Forms builder
- Visitor sign in
- Feedback and complaints
- Document library
- Resident profiles
- Marketplace
- Role based permissions
- Multi site publishing
- Custom branding
Your brand
Your brand and your choice of features
The app can carry your organisation's brand, or each village can have its own look. That covers the logo, the colours and the app's name.
You choose which features each village uses. Different user types can see different views.
Customers
Retirement village customers on Pluss
Operators using Pluss include Anglicare, Metlifecare and Bolton Clarke.
“From a manager’s point of view, the app has been priceless. It’s like having an admin on my team.”
Residents average 79 years of age. Within 90 days of launch, 95% of residents used the app each week.
Six resident champions, all in their 80s, helped their neighbours learn the app.
Median share of residents active each month, across 21 communities.
Weekly engagement at Kokoda Residences.
Weekly use at Ozcare's Reflections on the Bay, within 90 days of launch.
Handwritten maintenance requests at TriCare since launch.
“Since introducing the app, we haven’t received a single handwritten maintenance request. We don’t ever lose track of an outstanding job now.”
Customers can commission features for their own Pluss platform.
Bolton Clarke's Buddy app and Anglicare's commissioned features are permanent parts of their platforms.
Head office
Pluss HQ for operators with several villages
Pluss HQ publishes one post to every village, or to the villages you choose. It reports engagement across your communities. Each village team still runs its own news, events and requests.
Getting started
How a village starts on Pluss
Setting up takes days. We train your staff and residents, so each village is live within weeks.
We brand your app
We set up the app from a template with Site Builder, using your look and your content.
We set it up with your team
Onboarding covers configuration, staff roles and training.
Residents join
We run sessions for residents. Some villages pick resident champions to help their neighbours, as Ozcare did.
The village runs on Pluss
News, events and bookings run through one app, and you see what residents open.
Pricing
How Pluss is priced for retirement villages
Pluss is priced per property: each apartment, villa or unit in the village. There is no charge for staff or family users.
Every feature is included. There are no feature tiers and no fee per login, so the fee stays the same as more residents and families use the app.
Pluss HQ is an add-on for operators with several villages.
Questions
Questions retirement village operators ask
What does Pluss retirement village software cover?
It covers the resident app, Community Manager for staff, community TVs, food ordering, and move-in and resale records. Pluss HQ adds publishing and reporting across several villages.
How much does retirement village software from Pluss cost?
Pluss is priced per apartment, villa or unit, with every feature included. There is no charge for staff or family users. Request a quote and we'll price your villages.
Does Pluss work for retirement villages in New Zealand?
Yes. Retirement village operators in New Zealand use Pluss, including Metlifecare. Our New Zealand villages page covers the details.
Will older residents use the app?
Across 21 communities, a median of 79.6% of residents are active every month. At Ozcare, where residents average 79, 95% used the app each week within 90 days. Community TVs show news and events in common areas for residents who don't use the app.
Does Pluss make our village compliant with retirement village law?
No. Your team stays responsible for meeting the law in your state or country. Pluss keeps the record of each move-in and resale, with every task, document and date.
We already use other systems. Will Pluss fit in?
Pluss can connect to your finance system. With DocuSign connected, documents can go out for signature from Pluss. Tell us what you use and we'll cover it in the demo.
What if we need a feature Pluss doesn't have?
Customers can commission features for their own Pluss platform. Bolton Clarke and Anglicare have both done this.
How long does it take to get going?
Setting up takes days, and each village is live within weeks. We brand and set up your app, and train your staff and residents.
Is our data secure?
Pluss is ISO27001:2022 certified and hosted in Australia.
Book a 30 minute demo
See the app your residents would use, and how a resale runs from notice to payout.