Retirement village move-ins and resales
Move-ins and resales software for retirement villages
Pluss runs each resale in one record, from the resident's notice to the exit payout. It runs each move-in the same way, from first enquiry to move-in day. Families and new residents follow their own steps in your village's app.
Pluss is used in 148 retirement villages, aged care homes and land lease communities in Australia and New Zealand.
Resale times
Resale times in Australia and New Zealand
In Australia, resales took 225 days on average in 2025, from vacant possession to settlement. In WA, in SA and for new Victorian contracts, the exit payout deadline is now about 12 months.
Average resale in 2025 across Australian villages, from vacant possession to settlement.
Exit payout deadline in Western Australia, from 1 September 2026.
Exit payout deadline in Victoria, for contracts signed from 1 May 2026.
Exit payout deadline in South Australia, plus 30 business days.
Sources: 2025 PwC and Retirement Living Council census, Consumer Protection WA, Consumer Affairs Victoria operator Q&A, Cowell Clarke on the SA Act.
Average resale time in New Zealand, according to the Retirement Villages Association. Under most occupation right agreements, the former resident is repaid only once the unit sells.
One large New Zealand operator now buys back a new resident's unit within this time of them leaving, sold or not.
Sources: Retirement Villages Association on 1News, 10 May 2026, Bupa New Zealand, 12 June 2026.
Resales
How a resale runs in Pluss
Every resale sits on the exit pipeline, one column per stage. Each resale has one record, from notice to payout.
Record a resident's notice and Pluss opens their resale record. The notice period clock starts straight away, using the period set for your village.
Staff can extend or cancel the clock on the record.
Inspection, reinstatement, valuation and relisting each come with tasks. Every task has an owner and a due date.
When someone ticks a task off, Pluss records who did it and when.
Finance enters the exit figures against the same record, such as the ingoing contribution, the deferred management fee and the refund due. Pluss doesn't calculate them.
The exit pack goes out by email and text. The family reads it from a secure link, and Pluss logs every send, open and question. Pluss sends reminders at 3, 7 and 14 days.
The family checks where the resale is up to in your village's app.
Move-ins
How a move-in runs in Pluss
Each prospect has one record, from first enquiry to move-in day. Your team sees who owns each step and when it is due.
The demo village uses six stages: application, contract issued, contract signed, settlement, pre move-in and move-in day. Every stage name is editable, so the steps match your process.
Every task has an owner and a due date, such as sending the disclosure documents or preparing keys and fobs.
Disclosure packs go out from the record by email and text. The record shows when each pack was sent and opened.
The new resident follows their move-in in your village's app before they arrive. It shows your village's name and branding.
Some operators give prospects and their families the app before they commit, so they see the events calendar and the photo gallery.
The 2 minute tours
The move out and the move-in, in Pluss
The move out tour runs 2:05 and the move-in tour runs 1:57. Both use a demo village with dummy data.
Several villages
Rolling out to more than one village
We agree the stages, tasks and documents with your corporate team once. Every village then starts from that same setup. Setting up takes days, and each village is live within weeks.
Pluss doesn't make a village compliant. It keeps the record your team needs to show what was done, and when.
Questions
Questions operators ask about resales
Does Pluss calculate the exit entitlement?
No. Your finance team enters the figures, such as the ingoing contribution, the deferred management fee and the refund due. Pluss records them against the resale, so everyone works from the same numbers.
Can the notice period match our contracts?
Yes. You set the notice period for each village to match your contracts. Staff can extend or cancel the clock on the resale record.
Can we change the stages to match our process?
Yes. Every stage name is editable. You can also reorder or switch off stages, and give each one its own owner, tasks and entry requirements.
Can the family or a solicitor get the documents too?
Yes. An envelope can go to more than one person, such as the resident's son and their solicitor.
Do families and new residents need a separate app?
No. They use the same Pluss app your residents use, with your village's branding.
Does Pluss connect to our finance system?
Pluss can connect to your finance system. With DocuSign connected, documents can go out for signature from Pluss. Tell us what you use and we'll cover it in the demo.
Does Pluss make our village compliant with retirement village law?
No. Your team stays responsible for meeting the law in your state or country. Pluss keeps the record of each move-in and resale, with every task, document and date.
See your own resales in Pluss
In 30 minutes you'll see your move out and move-in steps running in Pluss.