New Zealand
Resident app for retirement villages in New Zealand
Pluss gives New Zealand village operators a resident app in their own brand. Residents and families use it for village news, events, bookings and maintenance requests. Staff post once from Community Manager.
Operators in New Zealand using Pluss include Metlifecare, Masonic Villages Trust, Radius Care and Kapiti Retirement Trust.
Communities use Pluss in Australia and New Zealand.
Median share of residents active each month, across 21 communities.
Winner, Future of Ageing Awards, Consumer Experience.
ISO27001:2022 certified, with data hosted in Australia.
Your brand
An app in your village's brand
The app carries your logo, your colours and the app's name. Each village can have its own look, or share your organisation's brand.
Staff post once to the app and the village TVs. An urgent alert shows on the resident's lock screen.
Residents book and pay in the app. When an event changes, staff send one alert to everyone booked.
Residents choose their meals for the week and book family in. The kitchen sees live counts.
Residents log requests in the app. Staff track each job until it's resolved.
Move-ins and resales
Move-ins and resales in New Zealand villages
In New Zealand the average resale takes six to eight months. Under most occupation right agreements, the former resident is repaid only once the unit sells.
Pluss runs each resale in one record, from notice to payout. Recording a resident's notice starts the notice period clock, using the period set for your village.
Every task has an owner and a due date. Finance enters the exit figures against the same record. Pluss doesn't calculate them.
Each prospect has one record, from first enquiry to move-in day. The disclosure statement goes out from the record by email and text, and the record shows when it was opened.
The new resident follows their move-in in your village's app.
Sources: Retirement Villages Association on 1News, 10 May 2026.
Several villages
Pluss HQ for operators with several villages
Pluss HQ publishes one post to every village, or to the villages you choose. It reports engagement across your portfolio. Each village team still runs its own news, events and requests.
Pricing
How Pluss is priced
Pluss is priced per property: each apartment, villa or unit in the village. There is no charge for staff or family users.
Every feature is included. There are no feature tiers and no fee per login.
Questions
Questions New Zealand operators ask
Which New Zealand operators use Pluss?
Metlifecare, Masonic Villages Trust, Radius Care and Kapiti Retirement Trust all use Pluss.
Can the app carry our brand?
Yes. The app carries your logo, colours and app name. Each village can have its own look, or share your organisation's brand.
Will older residents use the app?
Across 21 communities, a median of 79.6% of residents are active every month. At Ozcare's Reflections on the Bay, where residents average 79, 95% used the app each week within 90 days.
Where is our data hosted?
In Australia. Pluss is ISO27001:2022 certified.
Does Pluss make us compliant with the Retirement Villages Act?
No. Your team stays responsible for meeting the Retirement Villages Act 2003 and the code of practice. Pluss keeps the record of what was done, and when.
How long does it take to get going?
Setting up takes days, and each village is live within weeks. We brand and set up your app, and train your staff and residents.
Book a 30 minute demo
See the app your residents would use, in your village's brand.