Botanica started on Pluss in March 2021 with 17 residents. Five years on, 336 of its 345 registered residents still use the app.
The figures
Event bookings made by residents in 90 days, or 13.8 per app user.
Registered residents still using the app, five years after launch.
Facility bookings that residents made themselves.
Median time to close a maintenance request. 94% of 267 requests are complete.
From Botanica platform data, 30 March to 27 June 2026.
Before the app
Botanica opened to residents in January 2021 and sells homes off the plan as each stage is released. When complete, it will have 600 homes and two country clubs.
The team was using email, text messages and a sales CRM. That didn't let them send news to one group of residents, or let residents post their own events.
“We needed a centralised communications system that we could get all of our messages out from the one place, rather than sending an email out and then hoping people have read it. With the app, we can send out an alert, a notification, or news stories, and we can see whether or not people have actually had a look at that.”
What residents do in the app
- Book events. Residents made 4,812 event bookings in 90 days.
- Book facilities. Bowls leads with 134 green bookings, and the cinema is next with 49. Thursday and Tuesday are the busiest days, with a 9am peak for the morning bowls roll up.
- Talk about the news. Residents left 731 comments and 2,538 reactions on community news, and posted 143 photos.
- Buy, swap and sell. The resident marketplace had 30 listings and 6,324 views in 90 days.
- Log maintenance. Residents logged 267 requests, and 94% are complete.
The app is also the first contact for buyers. Prospective residents join before they move in, and the same app follows them once they live there.
Related pages
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See the app Botanica homeowners use, from their first enquiry to their bowls booking.
