Every maintenance job at TriCare Stafford Lakes runs through the TriCare Bubble app. Since the app went live, staff haven't received a single handwritten request.
The figures
Registered residents active in the app in the last 30 days.
Maintenance requests logged in 90 days. 96% are completed.
Handwritten requests since the app went live.
Events run in 90 days, and more than 1,000 over 12 months.
Data provided by TriCare Retirement Living. News posts had 9,830 views over the same 90 days.
Before the app
Residents wrote maintenance, gardening and cleaning requests on paper sheets at reception. There was little room for detail. To check on a job, they went back to the sheet or called the office.
Some residents found handwriting hard because of arthritis or shaking hands. Events took calls and notes between staff, the chefs and residents.
TriCare expected about 30% of residents to use an app.
The rollout
TriCare ran group information sessions and one to one lessons. Residents who were confident with technology helped their neighbours learn the app.
“Residents who we believed may be reluctant at using this app have absolutely embraced it which has been a nice surprise. The more people who are using it, the more people want to be involved with it.”
What residents do in the app
- Log a maintenance, gardening or cleaning request from their phone, and follow it until it's done.
- Book events and read the community news.
- Host their own events. The Residents Committee and the social group post events themselves, after lessons from the TriCare team.
- Ask to become contributors, so they can write their own stories.
What changed for staff
Each job now carries its notes, purchase orders and work orders. Staff move it into progress and close it in the app, and the resident sees each change.
Staff log jobs that aren't resident related in the app too.
“Since introducing the app, we haven’t received a single handwritten maintenance request. … We don’t ever lose track of an outstanding job now.”
Related pages
Book a 30 minute demo
See how a maintenance request moves from a resident's phone to a closed job.
